IT Managed Services
Headquartered in Ottawa, Cistel’s IT Managed Services practice supports our clients by providing day to day support, management and administration of IT services. This can be provided as a complement to or in place of internal IT functions and may include:
- 24x7x365 bilingual help desk located in Ottawa.
- Automated monitoring of critical IT systems/services.
- IT and network support and management.
- Backup and recovery.
- On-site support services.
- Annual IT strategic planning and assessment.
- IT project implementation.
Distinguished as a Microsoft Gold partner, Cistel is Ottawa’s only Microsoft Managed Partner for Eastern Canada. Cistel’s Microsoft Practice assists organizations in the planning, architecture / design, deployment, implementation and/or upgrades of specialized Microsoft solutions including:
- Microsoft System Center.
- Enterprise Mobility Suite – EMS (including mobile management, identity and information protection).
- Skype for Business (unified communication including IM, presence, conferencing and voice).
- Microsoft Cloud Solutions (including Azure, Office 365, Intune, and Microsoft Dynamics).
- CRM and Case Management.
- Device Deployments.
- Upgrades and Deployments (including Internet Explorer, Surface, Windows 10 and others).
Cistel is an Ottawa based Microsoft Practice Microsoft Cloud Solution Partner (CSP) which allows Cistel to resell, plan for and implement Microsoft cloud solutions such as Office 365, Azure, Intune and CRM for its clients.
Cistel’s Microsoft Practice boasts 40 specialists in Ottawa with Microsoft certifications. In fact, seven Cistel team members have been recognized at the highest level by Microsoft and received the prestigious Microsoft Most Valuable Professional (MVP) award. Today, Cistel’s recognized experts work closely with Microsoft to shape the future of their products and are requested by Microsoft to present around the world at such high profile events as TechEd North America and Europe, Microsoft Management Summit (MMS), Microsoft TechDays, Canadian MVP Days, and for many User Groups.
Sourcing the Best IT Talent
Our Information Management and Technology (IM/IT) staffing services division in Ottawa assists our clients by sourcing the right IT resource for your specific need. With services available on a contract, contract-to-hire, or full time hire basis, this means you’ll have the arrangement to deliver projects on time and on budget. With in-house recruiters, disciplined technical recruiting processes and an extensive network of more than 25,000 associates, we are able to find qualified resources to meet our clients’ requirements quickly.
Protecting an organization’s information and assets from unlawful access, manipulation or destruction is crucial and becoming increasingly more difficult. Ensuring information confidentiality, integrity, and availability is now not only in the best interest of the organization but in many cases is now mandated by legislation, with severe repercussions for organizations who fail to exercise due diligence. Cistel assists organizations by providing critical assessments and services including:
- Security assessment.
- Technology hardening.
- Continuous improvement.
- Disaster recovery planning.
As a trusted advisor on more than 500 engagements, our clients rely on us for a wide range of management support services. Cistel’s private sector advisory services include:
- Change management.
- Investment planning.
- Mobility strategy.
- Service design.
- IT alignment with business objectives.