Network & Systems Management

Network and Systems Management includes the monitoring, configuration and tuning of all the equipment found in a typical network.  Cistel also provides continuous improvement recommendations to increase the efficiency of your IT network.

Cistel utilizes ITIL-based processes and best-in-class tools to ensure that the hardware and critical software applications are operating efficiently and at the highest possible availability.   The areas covered are:

• Automated Remote Network Monitoring (health, availability and capacity);
• Remote Troubleshooting;
• Asset Management;
• Third Party Contracts Management;
• Change and Configuration Management;
• Critical Application Management (eg; Exchange, Active Directory, MS-SQL, SharePoint);
• Network Security Management (account administration, security patching, SPAM filtering, Anti-virus scanning);
• Reporting and Trend Analysis; and,
• Ongoing consultation on new technologies and IT related enhancements roadmap.

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