ITIL, ISO & Quality Management Consulting

The Information Technology Infrastructure Library (ITIL) is a set of internationally accepted best practices drawn from both the public and private sectors for the management of Information Technology services.  ITIL provides a framework of comprehensive descriptions, processes, activities and procedures that any IT organization can tailor to its needs in aligning People, Processes and Technology.

Quality Management provides a means to achieve control, assurance and improvement of quality in the delivery of a product or service.  Implementation of an effective Quality Management Framework establishes the foundation on which an organization can build a culture of commitment to quality and continuous improvement. 

ISO represents a series of standards developed by the International Organization for Standardization.  Compliance with specific ISO standards provides verification that products, materials, services, systems, processes or procedures measure up to the specifications of a relevant standard or specification.  Compliance with ISO standards ensure consistency in the production and delivery of goods and services and provide the basis for quality assurance.

Cistel’s Management Consultants assist clients by leading initiatives related to quality management and continuous improvement.   Whether you are preparing for ISO registration, defining performance measurement metrics, adopting ITIL or implementing a full blown Quality Management System, Cistel consultants can provide the leadership, facilitation and knowledge transfer required to ensure success.

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